Product Returns Policy

Evolved Sound is committed to providing excellent customer service and quality products. Customer may return the Product to Evolved Sound for genuine reasons as defined in this policy within 30 days of delivery (from the date shown on the delivery confirmation receipt) and obtain a refund or store credit, excluding custom duties, shipping and handling charges.

- If hardware or software you purchase is not compatible with your computer equipment, software or related hardware / equipment. It is responsibility of the Customer to confirm compatibility with their own system(s).

- There is any evidence of physical damage to the product, which automatically voids any warranty covering the supplied product.

- Faults caused by 'Acts of God' such as lightning strikes and power surges. Such cases of damage are not covered under any warranty.

To initiate the Return, Customer must first contact us to obtain a 'Return Authorisation' and address details where product should be returned to.

In the event that Customer receives a different Product from the one that Customer ordered due to a mistake on Evolved Sound's part, we will bear the shipping costs associated with the return as well as shipping costs associated with sending the right Product to Customer by the mode of shipment specified in the order.

Evolved Sound reserves the right to refuse a refund if the conditions above are not met.

   Evolved Sound is a division of Multimedia Entertainment

Sales / Enquiries : 0508 101 055